Process Expert

work in warsaw
  • Full Time
  • Warsaw



  • Build & Run activities in ITIL Incident and Problem Management Process (e.g. support during tool roll out, customer support related to process topics)
  • Collect and discuss requirements related to the Incident and Problem Management process
  • Coordination of regular meetings within the process team Incident and Problem Management
  • Responsibility to create and update process relevant training material (incl. training videos)
  • Responsibility to organize and moderate Problem Management trainings
  • Support Process Designer during roll-out activities
  • Create supportive reports and analysis for the process designer and stakeholders


  • ITIL solid foundation know-how, ITIL V3 foundation certification preferred.
  • ITIL intermediate basic know-how preferred , even with cutting-edge knowledge
  • Broad IT know-how in area of IT infrastructure and application at least 3 years of experience working with ITIL V3 foundation
  • English Skill C1 – Fluent English speaking in both oral and writing
  • Moderation Skill – Good intentional cooperation/communication/consultation skill
  • Strong agility of self-learning


We would like to offer you number of amenities for you and your loved ones.

Work #LikeABosch:

  • Contract of employment and a competitive salary (together with annual bonus)
  • Flexible working hours with home office after the pandemic as well
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Canteen in the office with co-financed lunches

Grow #LikeABosch:

  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment
  • Broad access to professional trainings, conferences and webinars
  • Language courses

Live #LikeABosch:

  • Private medical care and life insurance
  • Multisport card and sports teams
  • Number of benefits for families (for instance summer camps for kids)
  • Non working days on the 24th and 31st of December
  • Discounts for Bosch products

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